Privacy

UPGRADED Systems, based at Lange Kruisweg 70D, 2676 BP Maasdijk, Chamber of Commerce 42056807, is responsible for processing the personal data described on this page. Questions? pascal@upgradedsystems.nl.

We only process data you actively share, or that is strictly necessary for the site to function:

• Contact details (name, email, company, phone) — when you reach out, request an account, or ask for a quote.
• Account data — for customer portal accounts: login data and software settings you configure.
• Technical data — anonymous usage statistics (page views, click events, load speed) and error reports.

• Contact and quotes — to respond to your request (basis: contract performance / legitimate interest).
• Customer portal — to deliver the software you have an account for (basis: contract performance).
• Analytics — to improve the site (basis: consent via the cookie banner; you can withdraw at any time).
• Error tracking — to detect and fix bugs (basis: legitimate interest). Contains no personal content.

• Contact requests: up to 24 months after the last contact.
• Account data: as long as the account is active. After closure: 30 days, then anonymised or deleted.
• Analytics and error reports: up to 13 months.
• Accounting records: 7 years per Dutch fiscal retention law.

When you (as a visitor of a customer site or of our demo) use a configurator that lets you upload a logo or design, we process that file to turn it into a production-ready design. For quality assurance and support we keep a processing record per upload: the submitted file, the result, and technical processing data (such as recognised text and a quality score).

• Retention: up to 30 days, then deleted automatically.
• Storage: secured, non-public cloud storage (Vercel) within our infrastructure.
• Access: only us and the customer on whose site you uploaded — strictly for quality control and support.
• Uploads are not used for marketing or shared with third parties.

Want an upload removed sooner? Email pascal@upgradedsystems.nl.

We never sell your data. We use the following processors:

• Vercel (hosting + analytics, EU region) — privacy
• Supabase (database + auth, EU region) — privacy
• PostHog (product analytics, EU region, only after consent) — privacy
• Sentry (error tracking) — privacy
• Resend (transactional email) — privacy

A data processing agreement is in place with each of these parties.

We only place functional cookies (login session, language preference) without consent. Analytics cookies from PostHog are loaded only after you consent via the banner. Sentry does not place cookies.

You can withdraw consent at any time by clearing this site's cookies in your browser.

You have the right to access, correction, deletion, restriction, portability, and to object to processing of your data. Email pascal@upgradedsystems.nl — we respond within 30 days. Not satisfied? You can file a complaint with the Dutch Data Protection Authority.

We may update this privacy policy. The most recent version is always on this page; the date of the last change is at the top.